Return Policy Page

Introduction
At Allmarts Online, we strive to provide our customers with the best shopping experience possible. If you are not completely satisfied with your purchase, we are here to help. This Return Policy outlines the conditions and procedures for returning products purchased from our website.

1. Return Eligibility
To be eligible for a return, please ensure that:

- The product was purchased within the last 30 days.
- The product is in its original condition, unused, and in its original packaging.
- You have the receipt or proof of purchase.

2. Non-Returnable Items
Certain items are not eligible for return, including:

- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Custom or personalized products
- Digital downloads
- Gift cards
- Health and personal care items

3. Return Process
To initiate a return, follow these steps:

a. Contact Customer Support
Contact our customer support team at support@allmarts.com or (123) 456-7890 to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return.

b. Receive Return Instructions
Our customer support team will provide you with detailed return instructions, including the return address and any additional steps you need to follow.

c. Package the Product
Carefully package the product in its original packaging, including all accessories, manuals, and documentation. Ensure that the product is securely packed to prevent damage during shipping.

d. Ship the Product
Ship the product to the return address provided by our customer support team. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.

4. Refunds
Once we receive your returned product and inspect its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note:

- Original shipping charges are non-refundable.
- You are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.

5. Exchanges
If you wish to exchange a product for a different size, color, or model, please contact our customer support team to request an exchange authorization. Follow the same steps outlined in the return process. Once we receive the returned product, we will ship the replacement item to you.

6. Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer support team immediately. Provide your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund at no additional cost to you.

7. Return Exceptions
In some cases, we may offer a partial refund or refuse a return if the product:

- Shows signs of use or damage not caused by our actions.
- Is returned without original packaging or missing accessories.
- Is returned outside the specified return period.

 8. Contact Us
If you have any questions or concerns about our return policy, please contact us at:

Allmarts Online Digital Nigeria
Email: support@allmarts.online
Phone: +234 9131963191

Thank you for shopping with Allmarts Online. We appreciate your business and are here to ensure your satisfaction.